Posted on 01/28/22

How To Be A Good Customer For Auto Transport

How To Be A Good Customer For Auto Transport

Shipping a car is stressful, especially if you're the only one. However, that doesn't mean that you shouldn't be a great auto transport customer despite all of that.

Customers are generally reasonable and understand that shipping a vehicle can be expensive and time-consuming. People understand that accidents can happen and that no one is perfect.

However, I have been in the business for more than a decade and have seen it all. In my lifetime, I have spoken to thousands of customers and 99 percent are wonderful. However, that 1% can be very, very nasty.

How can you avoid being part of the 1%? Continue reading to find out.

How to become a satisfied customer of auto transport

Be as polite as possible

Politeness is a key ingredient to success in life. Some people seem to have forgotten this memo. Remember that car transport representative still provide customer service. They will do their best to fulfill your needs and ship your vehicle within your budget and time. Customers are often upset because they don't have control over many things. We have no control over things like damage to the vehicle, late delivery or pickup, and even carrier breakdowns. Please be polite.

Always be available

It should not be difficult for you to reach someone in a world with a large population that has a mobile phone. Even if you only have your phone, it is important to be available. Our representatives do their best to keep customers informed about any changes in their orders. It makes it easier for them to reach you and improves your shipping services. Be available for us (or the driver) if we need to reach you.

Flexibility is key

Customers get upset when things don't go as planned. It's understandable that plans can change. This can be frustrating. Shipping a car is not easy. Things move at their own pace. All pick-up and delivery dates, as well as transit times, are estimated. Transporters can't take into account traffic and mechanical problems. It's important to be flexible and willing to work with shippers to improve your shipment's overall performance.

Flexibility, being available, and being polite is key. These three actions will instantly improve your shipment.

Move Car is the best choice for all your transportation needs

Fill out our form to get a free quote if you need assistance shipping a vehicle. It's easy to fill out and you will receive an instant quote. We are able to move your shipment whenever it is needed. Although our prices are not the lowest, they are the best.

To speak with an agent, you can call us anytime. If you are ready to take the next step, they can answer your questions, provide a quote, and even book your shipment. Give us a call, or fill out our form for a free quote and find out what Move Car can offer you.